Frequently Asked Questions
Find answers to common questions about Tixified
Getting Started
How do I create my first event?
How do I set up ticket pricing?
Can I offer early bird discounts?
Payments & Billing
What payment methods are supported?
How do refunds work?
When do I receive my payouts?
Attendee Management
How do I check in attendees?
Can attendees transfer their tickets?
How do I send confirmation emails?
Integrations
How do I connect Keap Max Classic (Infusionsoft)?
Can I embed the checkout on my website?
Data Retention & Storage
How long are deleted orders, attendees, and tickets stored?
Does keeping items in the Trash affect storage?
What is the audit log retention policy?
Does storing more data affect app performance?
Privacy, Compliance & Legal
Is Tixified GDPR compliant?
Is Tixified HIPAA compliant?
How does Tixified handle personal data?
What should I consider for international events?
Can attendees request deletion of their data?
Do you share customer data with third parties?
Account & Security
How do I change my password?
Can I have multiple team members?
Is my data secure?